Feedback from previous guests about their experience.
90%
liked the hotel and would stay again
clean
friendly staff
noise
limited dining
9.0/10
Perfect
Rooms
8.5
Location
8.5
Service
9.0
Dining
7.5
Guest reviews
9.0/10
based on 4 reviews
4/5
based on 329 reviews
8.2
8.2/10 based on 2801 reviews
#17 of 42 hotels in Townsville based on Tripadvisor
Thomas
United Kingdom,
December
2023
8.8/10
I had a wonderful stay at the hotel with my two young children, enjoying the comfortable rooms and exceptional customer service. The location was convenient with easy access to Townsville's main attractions. The dining experience was pleasant with complimentary coffee. However, the room placement around the edges of the bar was a minor drawback.
Rooms
9.0
The rooms on level 3 were very comfortable with nice new attached bathrooms.
Service
9.0
The staff, from cleaners to management, were extremely nice and made great efforts to ensure our comfort.
Location
9.0
The hotel is around the city center, close to Townsville's main attractions and next to the ferry, making it very convenient for exploring.
Dining
8.0
The dining experience was good with complimentary coffee, although some may find the limited snack options downstairs to be a downside.
Facilities
9.0
The hotel offers additional services like dry cleaning, housekeeping, and laundry, enhancing the overall guest experience.
Arthur
United States of America,
August
2023
9.0/10
I stayed with my two young children and found the hotel to have modern decor with a lovely balcony. The staff were extremely nice and helpful, making great efforts to ensure our needs were met. The hotel is conveniently located close to everything, but it wasn't clearly labeled on the edges of the bar. The dining experience was excellent with complimentary coffee and delicious homemade cakes. The facilities provided were top-notch, offering everything we needed for a pleasant stay.
Rooms
9.0
The rooms were nicely decorated with modern decor and featured a balcony.
Service
9.0
The staff, from the cleaners to the management, were exceptional in their customer service and made sure we had a great time.
Location
9.0
The hotel's location was perfect, very close to all the main attractions in Townsville and within easy reach of restaurants and bars.
Dining
9.0
The dining experience was fantastic with complimentary coffee and delicious homemade cakes.
Facilities
9.0
The facilities provided everything we needed, from dry cleaning to housekeeping and laundry services, as well as a relaxing happy hour.
James
United Kingdom,
July
2023
7.6/10
The hotel is conveniently located in the city center, close to Townsville's main attractions and near the ferry terminal to Magnetic Island. The rooms are modern and comfortable, with a nice new bathroom attached, though the noise from the nearby nightclub can be bothersome. The service is exceptional, with everyone from the cleaners to the management making sure our needs were met. The dining options are limited, but the complimentary coffee in the morning is a nice touch. The facilities are well-maintained, and the hotel offers dry cleaning, housekeeping, and laundry services.
Rooms
8.0
I stayed on the 3rd level with a comfortable bed and a nice new bathroom attached. However, being on the same level as the car park meant occasional noise from vehicles.
Service
9.0
The staff, including the manager during check-in, were extremely nice and helpful, going out of their way to ensure my stay was enjoyable.
Location
7.0
The hotel is centrally located, making it convenient to explore Townsville's main attractions and enjoy the foreshore. However, the proximity to the nightclub can lead to noise disruptions.
Dining
6.0
The dining options are limited, but the quality of the included coffee and bagels was satisfactory.
Facilities
8.0
The facilities are well-maintained, and the availability of dry cleaning, housekeeping, and laundry services adds to the overall convenience of the stay.
clean
noise
Rex
United Kingdom,
May
2023
8.2/10
I had a wonderful stay at this hotel. The room was clean and comfy, the staff was incredibly friendly and helpful. The location was fantastic, close to everything I needed. The dining experience was decent but could use some improvements. Great value for the price.
Rooms
8.0
The room had everything I needed, with a great bed and good amenities.
Service
9.0
The service here was exceptional. From the cleaners to the manager, everyone made sure I had a great time.
Location
9.0
The hotel is really close to everything I wanted to visit, and not far from the beach.
Dining
7.0
I enjoyed complimentary coffee, but wished for more substantial snack options.
Facilities
8.0
The facilities were well-maintained and offered everything I needed for a comfortable stay.